Terms & Conditions
Last updated: 5 July 2026
These Terms and Conditions ("Terms") govern your access to and use of the Flowa platform, websites and services (collectively, the "Service") operated by Access Capital Holdings (Pty) Ltd trading as Flowa ("Flowa", "we", "us"), a company registered in the Republic of South Africa. By creating an account, subscribing to a plan, or otherwise using the Service, you ("you", "the Customer") agree to be bound by these Terms.
1. The Service
Flowa provides a software platform that enables businesses to communicate with their customers over WhatsApp and SMS, manage contacts and campaigns, sell products, and analyse engagement. Flowa is a software provider; you remain responsible for the content you send and the goods or services you sell to your own customers.
2. Accounts & eligibility
- You must be at least 18 years old and authorised to bind the business you represent.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You must provide accurate registration information and keep it up to date.
3. Subscriptions, billing & payment
- Paid plans are billed in South African Rand (ZAR) on a recurring monthly or annual basis via our payment processor, Payfast (a Network Group company).
- Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.
- Prices are inclusive of VAT where applicable and may be changed on 30 days' notice.
- Message-delivery fees charged by Meta (WhatsApp) or SMS providers are billed to, and payable by, the respective party as set out in your plan.
4. Cancellation
You may cancel your subscription at any time from your account settings or by emailing info@flowa.co.za. Cancellation takes effect at the end of the current billing period; you retain access until then. Please also see our Refund Policy.
5. Acceptable use
You agree not to use the Service to send spam or unsolicited messages, to violate WhatsApp's or Meta's Business and Commerce policies, to send unlawful, misleading, or harmful content, or to infringe the rights of any person. You must obtain valid opt-in consent from your contacts before messaging them and must honour opt-out (STOP) requests. Flowa may suspend accounts that breach these rules or that place our WhatsApp Business accounts at risk.
6. Your customers & data
You are the responsible party (data controller) for the personal information of your own customers. Flowa processes that information on your behalf as an operator, in line with our Privacy Policy and South Africa's Protection of Personal Information Act (POPIA).
7. Intellectual property
All rights in the Flowa platform, software, and branding remain with Flowa. You retain ownership of your own content and customer data.
8. Availability & liability
We work to keep the Service available and secure but do not warrant uninterrupted or error-free operation. To the maximum extent permitted by law, Flowa's total liability arising from the Service is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect or consequential losses.
9. Suspension & termination
Either party may terminate on notice. We may suspend or terminate immediately for breach of these Terms, non-payment, or conduct that risks our platform or third-party services. On termination we will, on request, delete your data in line with our Privacy Policy.
10. Governing law
These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.
11. Contact
Access Capital Holdings (Pty) Ltd t/a Flowa
Email: info@flowa.co.za
South Africa