Refund & Cancellation Policy
Last updated: 5 July 2026
This Refund Policy applies to subscriptions and payments made to Access Capital Holdings (Pty) Ltd trading as Flowa ("Flowa", "we", "us") for use of the Flowa software platform. Payments are processed securely by Payfast (a Network Group company). This policy should be read together with our Terms & Conditions.
1. Subscription payments
Flowa is a monthly or annual software subscription billed in South African Rand (ZAR). Because access to the platform is granted immediately on payment, subscription fees are generally non-refundable once a billing period has started, except as set out below or as required by the Consumer Protection Act, 2008.
2. 7-day satisfaction guarantee (new customers)
If you are a first-time paying customer and you are not satisfied with the Service, you may request a full refund of your first subscription payment within 7 days of that payment. Email info@flowa.co.za with your account details and we will refund the amount to your original payment method within 10 business days.
3. Cancellations & renewals
- You may cancel at any time from your account settings or by emailing info@flowa.co.za.
- Cancellation stops future renewals. You keep access until the end of the current paid period.
- We do not provide pro-rata refunds for the unused portion of a billing period once it has started, except where required by law.
- To avoid being charged for the next cycle, cancel at least 24 hours before your renewal date.
4. Duplicate or incorrect charges
If you are charged in error, more than once, or an incorrect amount, contact us within 30 days and we will investigate and refund any verified error in full.
5. Annual plans
Annual plans may be refunded on a pro-rata basis (for full unused months) within the first 30 days of purchase, less any transaction fees. After 30 days, annual plans are non-refundable but remain active until the end of the term.
6. Message & usage fees
Fees already incurred for delivered WhatsApp or SMS messages, and any third-party (Meta / network operator) charges, are non-refundable as the service was rendered.
7. Purchases from businesses using Flowa
Flowa is a software platform. If you bought goods or services from a business that uses Flowa to sell over WhatsApp, your purchase is with that business, not with Flowa. Refunds for those purchases are governed by that business's own refund policy — please contact them directly. Flowa can assist by putting you in touch with the seller.
8. How to request a refund
Email info@flowa.co.za with:
- The email address on your Flowa account;
- The date and amount of the payment; and
- The reason for your request.
Approved refunds are returned to the original payment method via Payfast within 10 business days.
9. Contact
Access Capital Holdings (Pty) Ltd t/a Flowa
Email: info@flowa.co.za
South Africa